Return & Exchange Policy
At nandanee.in, we value your trust and aim to offer you a satisfying and joyful shopping experience. Each product is packed with love and care – but if something isn’t quite right, we’re here to help.
1. Returns Accepted Within 7 Days
If you’re not fully satisfied with your purchase, you may request a return or exchange within 7 days of delivery. The product must be unused, unwashed, and in its original packaging with all tags intact.
2. Eligibility for Return
We accept returns in the following cases:
- You received the wrong item
- The product was damaged during shipping
- There is a manufacturing defect
- You received a different size or color than ordered
Please note: slight color variations due to screen or lighting are not considered defects.
3. Items Not Eligible for Return
- Products bought during special sales or clearance events
- Customized or altered products
- Sarees with blouse pieces that have been cut or stitched
- Used or washed items
4. How to Request a Return or Exchange
To initiate a return, email us at nandanee.in@gmail.com with:
- Your order number
- A brief reason for return
- Clear photos of the product (in case of damage or defect)
Our team will respond within 24–48 hours with further steps.
5. Pickup & Shipping Charges
- In most cases, we arrange a pickup from your address.
- If return pickup is unavailable in your area, you may need to ship it back to us.
- For genuine cases (wrong or damaged item), we cover the return shipping cost.
- For other reasons (change of mind, dislike), the return courier charges will be borne by the customer.
6. Refund Process
Once we receive and inspect the returned product, your refund will be processed within 5–7 working days. Refunds will be made via the original payment method.
7. Exchange Option
If you prefer an exchange over a refund, we’ll gladly send you a replacement after receiving the returned item – depending on stock availability.
8. Our Promise
We handle every return with honesty and care, just like we do with every order. Your happiness is important to us, and we’re always ready to help make things right.